Agency Support Updates

Please join us for our last quarterly Mission Meetup for 2026, on Tuesday, November 10th from noon to 1:30 pm. We look forward to the discussion with you! Register for the Mission Meetup

For new agency contacts and those who would like a refresher, join us on Tuesday, December 8th from 1 to 2:30 pm for an interactive agency orientation. We’ll go over ordering with Agency Express, invoicing and monthly statements, service statistics reporting, safe food handling training and expectations and agency support resources. There will be plenty of time for questions and demonstrations. Register for the Agency Orientation

On Monday, November 30th, Channel One will conduct month-end inventory. The order window will be closed and online ordering on Agency Express will be unavailable from 6am on Monday, November 30th until 11am on Monday, November 30th.

You can continue to expect adjusted order window hours on the last business day of each month to accommodate our monthly inventory counts.

Channel One is open on Wednesday November 11th. If your agency will be closed for Veteran’s Day and this affects your delivery schedule, please reach out to [email protected] to make alternative delivery arrangements. Channel One will be closed on Thursday November 26th and Friday November 27th for Thanksgiving. If you are scheduled to receive a delivery on either of these days, the 4th Thursday and 4th Friday of the month, your makeup delivery date will be on Friday November 20th, and your makeup order window will be on Wednesday November 18th. If you are expecting a delivery on Monday November 30th, the 5th Monday of the month, your new order window will be on Tuesday November 24th. If you are expecting a delivery on Tuesday December 1st, the 1st Tuesday of the month, your new order window will be on Wednesday November 25th.

Channel One’s Thanksgiving closures will affect December 1st deliveries. If you are expecting a delivery on Tuesday December 1st, the 1st Tuesday of the month, your new order window will be on Wednesday November 25th.Channel One will be closed on Friday, December 25th. If your agency typically receives a delivery that day, please contact Agency Support for an alternative delivery. If you are scheduled to receive a delivery on Monday December 28th, your new order window will be Wednesday December 23rd. If you are scheduled to receive a delivery on Tuesday December 29th, your new order window will be Thursday December 24th. Wednesday December 30th is the new order window for Monday January 4th deliveries. Thursday December 31st is the new order window for Tuesday January 5th deliveries. If the new order windows cause issues for your agency due to the holidays, please reach out to [email protected] to make alternative arrangements.

We have an abundance of dried beans, in several varieties. Lentils, garbanzo beans, pinto beans, black beans and green split peas—all available in time for soup season. Some of you will remember lentil brownies and peanut butter chickpea cookies. Please consider stocking up on several varieties of beans for your shopper and encourage abundance. Lentils, black beans and pinto beans are welcome foods in many cultures in our community—some of the original culturally connected foods. Ask your shoppers what they would like to have available from your food shelf today!

Please see the Agency Support page of our website for the Agency Handbook and other important resources. Watch for schedule changes, closures, product information and news from Channel One here. Sign up for our Agencies and Programs e-newsletter, and view archived e-newsletters here.